Overview
To save time and improve their efficiency and customer journey – RDS wanted us to develop one piece of bespoke software. The bespoke software needed to improve the handling of customer records within the organisation. Code Galaxy created a piece of bespoke software that replaced the need for the four existing software packages. It was important that the bespoke system integrated with ZOHO, the CRM that RDS were confident using. It was important to minimise disruptions to the business, and allow team members to edit and update customer records.
What we did
- Bespoke Software Development
- Zoho API Integration
- Centralised case management system
- Streamlined business processes
- User performance management
- System usage tracking
Bespoke Case Management System
We created a bespoke case management system that stores and tracks customer case records throughout the customer journey for this project. The new system breaks information down into sections and status’ which prompts the team to move customer journeys forward more effectively. This software will save RDS time and money while also increasing efficiency within the organisation. Management now has a top-level view of customer cases.
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